Support
Contact Us
A question about your order, or anything else? We are here.
Response Time
We reply to every message within 1 day.
Order Issues
If your order is delayed or not arrived, include your order number in the subject line. We will prioritise it.
support@coinfactory.store
Frequently Asked Questions
We reply to every message within 1 day. For urgent order issues, mention 'URGENT' in your subject line and include your order number.
Check your dashboard first - if it says 'Queued' or 'Transferring', it's in progress. If it's been over 3 hours with no update, send us a message with your order ID and we'll check it immediately.
Contact us as soon as possible - before the transfer starts, we can usually fix it. Once a transfer is in progress, changes aren't possible.